MOTOROLA DROID: DAY 10 & MORE HELP FORUM INSANITY
So it's been a little less than a week-and-a-half since the latest "iPhone killer" launched, and we're just starting to see how some real-life user experience is treating the Motorola Droid.
One way to test the waters of customer satisfaction (or dissatisfaction) is to take a look at various help forums for a device. After all, most consumers who are happy with a properly functioning device don't tend to spend time in help forums. A quick look at the Motorola support page for the Droid reveals threads like these:
1. DROID - sound/speaker issues? (7,227 views)
2. DROID - can't get to 'mount' on my PC (7,393 views)
3. droid crashes constantly, anyone else have this exp? (11,885 views)
4. DROID: Auto-Landscape on Home Screen* (12,440 views)
(*Note: This thread was re-opened after Motorola mistakenly marked it "answered".)
5. The User-Compiled Master List of Things That Need to be Fixed/Changed (5,887 views)
6. DROID: Bluetooth Voice Dialing (17,698 views)
7. DROID: How to END a Call? (8,450 views)
8. Droid Phone Sound Quality is not great (9,732 views)
9. DROID: Wi Fi Issues! (17,029 views)
10. Anyone else finding the battery cover falls off? (3,678 views)
Now mind you that these "views" are often owners of the same device looking for answers to their problems. Also keep in mind that the newly-launched Droid sold just around 200,000 units last weekend.
Now let's take a look at the Apple discussion board for the iPhone 3gs, while also noting that the new iPhone model sold over 1,000,000 units over three days in July 2009... and over 10 million since.
In looking through the first few pages of the forum, it seems the "biggest" discussion involves a charging device for a Mini that worked for the iPhone 3G, but not for the 3GS. It was started four months ago and has 13,871 views, AND a solution to the problem.
It sure seems like there's a lot of Droid users spending a ton of time trying to "fix" their phones, rather than enjoying all the things they iDo better than the iPhone.
One way to test the waters of customer satisfaction (or dissatisfaction) is to take a look at various help forums for a device. After all, most consumers who are happy with a properly functioning device don't tend to spend time in help forums. A quick look at the Motorola support page for the Droid reveals threads like these:
1. DROID - sound/speaker issues? (7,227 views)
2. DROID - can't get to 'mount' on my PC (7,393 views)
3. droid crashes constantly, anyone else have this exp? (11,885 views)
4. DROID: Auto-Landscape on Home Screen* (12,440 views)
(*Note: This thread was re-opened after Motorola mistakenly marked it "answered".)
5. The User-Compiled Master List of Things That Need to be Fixed/Changed (5,887 views)
6. DROID: Bluetooth Voice Dialing (17,698 views)
7. DROID: How to END a Call? (8,450 views)
8. Droid Phone Sound Quality is not great (9,732 views)
9. DROID: Wi Fi Issues! (17,029 views)
10. Anyone else finding the battery cover falls off? (3,678 views)
Now mind you that these "views" are often owners of the same device looking for answers to their problems. Also keep in mind that the newly-launched Droid sold just around 200,000 units last weekend.
Now let's take a look at the Apple discussion board for the iPhone 3gs, while also noting that the new iPhone model sold over 1,000,000 units over three days in July 2009... and over 10 million since.
In looking through the first few pages of the forum, it seems the "biggest" discussion involves a charging device for a Mini that worked for the iPhone 3G, but not for the 3GS. It was started four months ago and has 13,871 views, AND a solution to the problem.
It sure seems like there's a lot of Droid users spending a ton of time trying to "fix" their phones, rather than enjoying all the things they iDo better than the iPhone.
posted by Russell Arch at
11/16/2009
1 Comments:
Cool post you got here. I'd like to read something more about this theme.
BTW look at the design I've made myself London escorts
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